We treat your privacy seriously!
Headgear Australia does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and to improve your experience with Headgear. We know that keeping your personal information private is of the utmost importance and we do this responsibly and in accordance with Australian law. Maintaining your confidence in us is our priority.
Please note: Headgear is not directed at nor promoted to those under the age of 16, and no one under the age of 16 should register for any events promoted on head-gear.com.au
Providing personal information is not a prerequisite for accessing the head-gear.com.au website. It is however necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.
Apart from the information you personally provide to us we may collect navigational information when you browse the head-gear.com.au site. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you.
We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.
Storage and Security:
Head-gear.com.au has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised Headgear staff who bound by confidentiality contract.
If you are visiting head-gear.com.au from a location outside Australia, your connection will be through, and to, servers located in Australia. Your orders placed with head-gear.com.au will be accepted and fully processed in, and shipped from, Australia unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.
Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server is general statistics.
Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the head-gear.com.au online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you'll be unable to inadvertently place an order through an unsecured connection. Head-gear.com.au uses Thawte Secure Certificates - one of the most trusted certificates available on the internet today.
Use and Disclosure:
Headgear does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.
When a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data.
PO Box 1322
ROZELLE NSW 2039
6 Allambie Road
Castle Cove, New South Wales
Telephone Int +61 2 9882 2405
Facsimile Int +61 2 9882 2405
CREDIT CARD & DATA SECURITY
Headgear takes the security of you personal data and credit card information very seriously, we use up to 256-bit* Secure Sockets Layer (SSL) encryption for all personal and financial data on our website.
* The level of encrytion is dependant on your web browser, most updated current browsers support encyption keys between 128-256-bits in length.
We have partnered with GeoTrust to provide our SSL certification, GeoTrust is the 2nd largest security certificate issuer in the world, supporting more than 100,000 customers in over 150 countries worldwide.
For more information on GeoTrust, please click here.
Rest assured that your transactions are secure when you shop and exchange information with head-gear.com.au, all transactions are protected by GeoTrust SSL certification and are also encrypted in the system that drives the Headgear website.
All financial transaction are processed by the Netregistry Payment Gateway which are then passed securely to our banking partner, the National Australia Bank (NAB) for processing. For more information about Netregistry, please click here.
Your credit card information is stored in our financial processing database in an encrypted format. Your credit card details are NEVER disclosed to any party under any circumstances. Furthermore, employees of Headgear cannot view or copy your credit card details, as the payments are handled transparently without human intervention. Human intervention is only required when a payment is rejected by the Bank.
How do I tell if I'm in a secure section of the website?
All personal and financial data exchanges are processed inside the secure part of the website, to find out if you are protected follow the steps listed below;
1 - You will notice a padlock symbol on the far right hand section of your browsers address bar, similar to the one shown below;
You will also notice that the website address begins with an https:// the 's' on the end of the http means the site is secured using SSL.
2 - By clicking on the padlock symbol to the right of the website address, will show you the SSL certicate details, like the one shown below;
When you see this information you can be assured that we have taken every possible precaution to ensure that your transactions on the head-gear.com.au are as secure as possible.
Also note that Australian Banks take the processing of credit card payments online very seriously, before a merchant agreement is established with the bank a series of website checks must be undertaken by the bank itself to ensure that the website conforms with the policies of the bank.
Most Australian banks also offer guarantees to their customers if it is proven that the use of the credit card has been without the owners consent.
For more information about credit card fraud and security please contact your bank.
POSTAGE & SHIPPING
We ship within Australia and worldwide offering various options to meet your needs. Shipping cost to your area and country is determined by destination, weight and shipping method chosen. To find out the shipping charges that apply to your order, simply start the process of creating an order, add the items to your shopping bag, click on "Checkout", add sufficient address details to proceed to Step 3 - Payment. From here select the "Method of Shipping' and the shipping cost for the order will display with the order totals. To cancel this process either close your browser or alternatively return to the shopping process by clicking on one of the Item Categories.
For a limited time only, get FREE standard shipping within Australia and internationally (Conditions apply. Refer to minimum order quantities in shopping cart). Offer is valid for standard shipping only and does not include any custom duties, fees or taxes that may be assessed for international orders. Standard shipping does not include international FedEx deliveries, local courier or express post deliveries in Australia.
While we are happy to offer free standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with their locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for shipping.
How long will it take for my order to arrive?
This depends on the method of shipping requested and the country of destination. Typically, delivery is between 4-10 business days. Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands which can be up to 8 weeks on rare occasions.
Can I track my order?
You can check if your order has been sent by clicking on the "Track my Order" link at the bottom of our website pages.
Headgear uses Australia Post for all postage within Australia and all standard postage is send registered post. Headgear will notify you by email when the purchase has been sent, and a tracking number will be included on the email which can be used to track your order with Australia Post. You can contact Australia Post on 131818 and quote your parcel tracking number.
For reference, only our International Express Service allows for online tracking. If the shipment method of Express was selected at the time of ordering, an email would have been sent with your tracking information when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.
If the shipping method "Standard by Airmail" for international shipments was selected for your order, your shipment does have a parcel number, however you are not able to view the status of this shipment online. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country (refer "How long will it take to receive my Order ?").
RETURNS & REFUNDS
Headgear does not offer refunds or exchange for 'change of mind' reasons.
Headgear offers a full refund or exchange option for the following conditions;
1. Item/s varies from that on the website or
2. Item/s is received damaged
A claim for refund or exchange will not be accepted by Headgear more than 5 days after items received.
All return postage for any item purchased is at the buyer’s expense.
The Australian Competition and Consumer Commission website (www.accc.gov.au) contains more information on rights to refunds, under the section headed “Publications”.
What if I am sent a defective item?
All Headgear products undergo stringent quality controls and checks from the beginning of the manufacturing process to the end postage and shipping dispatch. In the unlikely event that you do receive a defective item, please notify us within 5 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.
I have not received or heard anything back from Headgear after returning Headgear product?
Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back to Headgear in around 10 days. This can be longer as Australian Customs and Quarantine have some of the toughest Custom and Quarantine laws in the world and generally parcels can get held for inspection. As soon as your exchange has been processed by us, we will send you an email letting you know that it has been sent.
LIST OF COUNTRIES NOT ELIGIBLE FOR SHIPPING